Nonprofits around the world are using Salesforce.com to manage all aspects of their organization’s data. From simple contact management to sophisticated social impact monitoring and program operations, nonprofits are applying this powerful technology to some of society’s most challenging and urgent issues. Learn more during our weekly webinar.

The Nonprofit Edition License includes all of the features in the Enterprise Edition, plus: 

• APEX code
• Unlimited tabs and apps
• 2,000 custom objects
• 1 config only sandbox

Check out the Edition Comparison for more details on the Enterprise Edition.  To find out if your organization is eligible for 10 donated licenses, check out our eligibility requirements.

To apply for a donation of 10 Enterprise Edition licenses from the Salesforce.com Foundation, start by reviewing the eligibility requirements, then follow the steps from there.

Yes, "Salesforce CRM plus Nonprofit Starter Pack" is a set of packages built on top of standard Salesforce Enterprise Edition licenses. Learn more about the Nonprofit Starter Pack.

The Nonprofit Starter Pack was created to make it possible for nonprofits to:

• Manage complex individual relationships;
• Track households with individuals; and
• Manage fundraising and donation tracking.

The old nonprofit template was released in 2006 to address common core functionality traditionally found in the nonprofit rather than the commercial sector. The Salesforce.com Foundation worked with partners to create a new Nonprofit Edition (Salesforce CRM plus Nonprofit Starter Pack) which is an improved out-of-box solution for our nonprofit community. This new version does a much better job managing complex individual relationships, tracking households and managing fundraising and donation tracking.

The Nonprofit Edition packages can be installed onto your existing account. We are not able to transfer your licenses no matter when you received active licenses.  Salesforce.com Foundation provides community support and documentation for the Nonprofit Starter Pack. We have a number of partners who are knowledgeable about this new edition and can help you upgrade.

No. It is not possible to upgrade if the Person Accounts functionality is active in your Salesforce.com account. Please contact your regional account manager for further details.

Yes, we welcome organizations that have a fiscal sponsor. Both the fiscally sponsored organization and the fiscal sponsor are eligible for separate product donations. See our eligibility requirements.

In addition to following all steps for our product donation program, you will need to submit a signed letter of fiscal sponsorship from the organization that holds the 501c3, on their letterhead. This letter needs to explain the relationship between the entities and indicate that the fiscal sponsor is willing to accept donations on your organization's behalf. The letter should be submitted along with the donation application.

The licenses are donated on a 12 month term. For as long as your organization continues to be an eligible registered charitable organization, the product donation program remains in existence. As long as your organization is actively using your Salesforce.com account, we will automatically renew your donation each year. If your organization discontinues its use of your Salesforce.com account, you will be contacted by Salesforce.com Foundation and notified that your donation will be discontinued.

Standard support is included in your Enterprise Edition license donation. Access support.

Check out our eligibility requirements to determine if your organization is qualified to apply for the license donation program.

For organizations that qualify, 10 Nonprofit Edition (Enterprise Edition+) Licenses are provided on a completely donated basis at no cost to your organization. If extra licenses are required, they can be purchased at a deep discount.

The donation program in no way obligates you to purchase licenses or any other services from salesforce.com or the Salesforce.com Foundation. It is important for your organization to understand that while the product donation program is at no cost to your organization, implementation of Salesforce.com is your organization's responsibility. Please contact one of our partner organizations to learn how they can help your organization implement Salesforce.com.

We have a very supportive community that contains a number of resources for nonprofits. In addition, you may wish to work with one of our partner companies for more specific and customized training for your organization.

Yes. Please check out our partner page for more information.

Yes, you can schedule a weekly backup of your data through the weekly data export service. This backup is included in your Enterprise Edition product donation.

Organizations that meet our eligibility requirements and apply to receive the product donation are eligible for ten licenses to be donated to one account. We cannot combine product donations from multiple organizations onto one common account. If you are interested in having more than ten licenses on one account, you can work with our account managers to learn about pricing discounts that are available.